1.1 This agreement governs the relationship between Ville D’Or Gold Trading LLC (referred to as “the Company”) and the client, incorporating all terms, conditions, and schedules attached hereto.

2.1 All transactions are subject to physical redemption fees, shipping charges (if applicable), and online transaction fees (commission), as outlined in the attached schedule.

2.2 Limit orders and prices cannot be changed without three working days’ prior notice.

3.1 The Company reserves the right to close client positions or liquidate accounts under certain conditions:

3.1.1 Non-payment of dues or obligations by the client on the due date.

3.1.2 Failure to maintain margin trading account level above 50%.

3.2 Liquidation will be notified within one working day; failure to notify does not absolve the Company from its obligations.

4.1 In cases where delivery of bullion is impractical or illegal, affected deals may be liquidated within one working day.

4.2 Net income from liquidation will be settled promptly thereafter.

5.1 Failure to reach physical delivery agreements will result in cash settlement based on market and trading value differences.

5.2 This excludes associated fees, regardless of any fees resulting from such processes.

6.1 Statements and notices will be sent to the client’s provided email or fax, effective upon dispatch by the Company.

7.1 Payments to the Company’s Dubai bank accounts must be in USD, Euro, or AED, or equivalent local currencies designated by the Company.

8.1 Clients must provide accurate KYC information and updates as required.

8.2 Payments must originate from the client’s registered bank accounts; third-party payments are not accepted.

9.1 The Company is not liable for losses arising from factors beyond its control, such as governmental decisions or technical failures.

10.1 Disputes will be resolved amicably within one week.

10.2 If unresolved, arbitration in Dubai Courts will be pursued, with final decisions binding on both parties.

11.1 Termination requires written notice within seven working days.

11.2 Pending deals are unaffected until liquidation is complete.

12.1 Clients acknowledge and accept risks associated with bullion trading, including system failures and market volatility.

13.1 The Company may amend payment requirements and commissions with three working days’ notice due to market conditions.

14.1 Clients will be promptly informed of physical redemption fees, shipping charges, and other applicable fees.